These Terms & Conditions ("Terms") govern your use of the Mount to Coast South Africa website and your purchase of products through our online store.

By accessing or using this website, or placing an order through the website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order.

These Terms should be read together with our Shipping & Delivery Policy, Returns & Exchanges Policy and Privacy Policy.

1. About Us

This website and online store are operated by Trailpex (Pty) Ltd, trading as Mount to Coast South Africa ("Mount to Coast", "we", "us" or "our").

For any questions regarding these Terms or your order, please contact:

Mount to Coast South Africa

Email: support@mounttocoastza.co.za

Website: www.mounttocoast.co.za

2. Use of the Website

You may use this website for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for any unlawful or fraudulent purpose;

Attempt to gain unauthorised access to the website, its systems or other users' information;

Interfere with or disrupt the operation or security of the website;

Introduce malicious software, viruses or other harmful code;

Copy, reproduce, distribute or commercially exploit website content without our permission;

Use automated systems to scrape or collect website content without our permission; or

Use the website in a manner that could damage, disable, overburden or impair the website or interfere with another person's use of it.

We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms have been breached or where necessary to protect the website, our business or other users.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, sizing information and other product information displayed on the website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings.

Product information may be updated from time to time without notice.

Nothing in this section limits any rights a customer may have in relation to products that do not comply with applicable South African consumer-protection law.

4. Product Availability

All products are subject to availability.

We make reasonable efforts to ensure that stock availability displayed on the website is accurate. However, there may be circumstances where an item becomes unavailable before an order can be processed.

If a product you have ordered becomes unavailable, we will contact you and provide an appropriate solution, which may include a refund where applicable.

5. Pricing

All prices displayed on the Mount to Coast South Africa website are in South African Rand (ZAR) and include applicable VAT unless otherwise expressly stated.

The total price payable for an order, including the applicable R100 delivery charge, will be displayed before you complete your purchase.

We reserve the right to change product prices at any time. However, a price change will not affect an order that has already been accepted and confirmed, except where permitted by applicable law.

6. Pricing Errors

We take reasonable care to ensure that product prices are displayed correctly.

If we discover a genuine pricing error after you have placed an order but before the order has been fulfilled, we will contact you as soon as reasonably possible.

Where applicable law permits us to cancel an order due to a genuine pricing error, we will provide you with the available options and refund any payment already made for the affected order.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

7. Placing an Order

To place an order, you must provide accurate and complete information requested during checkout.

Before completing your purchase, you will have an opportunity to review your order, delivery information and total price.

By selecting the relevant checkout option to complete your purchase, you submit an order to purchase the selected products.

An automated order confirmation may be sent to you acknowledging receipt of your order.

8. Order Acceptance and Cancellation

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable;

There is a genuine pricing or product-information error;

We reasonably suspect fraudulent or unauthorised activity;

The order appears to have been placed for unlawful purposes; or

We are unable to fulfil the order for reasons outside our reasonable control.

Where we cancel an order after payment has been received, we will refund the applicable amount using the original payment method, subject to applicable law.

We will not cancel or refuse an order in circumstances where doing so would unlawfully limit a customer's rights under applicable consumer-protection law.

9. Payment

Payment must be successfully completed before an order can be processed.

Payments are processed through Payfast, our appointed payment service provider.

Payment information is processed securely through the applicable payment service provider.

We do not ordinarily have access to or store your full payment card details.

10. Delivery

Delivery is subject to our Shipping & Delivery Policy.

Estimated delivery times, shipping charges, delivery areas and other delivery conditions are set out in that policy.

Nothing in these Terms limits any statutory rights relating to delivery or the supply of goods.

11. Returns, Exchanges and Defective Products

Returns, exchanges and product-related claims are governed by our Returns & Exchanges Policy.

Customers retain all applicable rights under South African consumer-protection law.

Nothing in these Terms or our Returns & Exchanges Policy is intended to exclude or limit any statutory consumer rights that cannot lawfully be excluded or limited.

12. Promotions and Discount Codes

From time to time, Mount to Coast South Africa may offer promotions, discounts, competitions or promotional codes.

Unless otherwise stated:

Promotional codes must be used during the applicable promotional period;

Promotional codes may not be exchanged for cash;

Promotional codes may not be combined with other offers unless expressly permitted;

Promotional codes may be subject to specific product, order-value or customer restrictions; and

Promotional offers may be subject to availability.

Any specific conditions applicable to a promotion will be communicated at the time the promotion is offered.

Promotional terms will not override statutory consumer rights.

13. Intellectual Property

Unless otherwise stated, all content appearing on this website, including logos, brand names, product imagery, photography, graphics, videos, text, product descriptions, website design, layout and other materials, is owned by or licensed to Mount to Coast or its relevant rights holders and is protected by applicable intellectual-property laws.

You may access and use website content for your personal, non-commercial use.

You may not reproduce, modify, distribute, publish, sell, license or commercially exploit website content without our prior written permission.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, social media platforms, analytics services or other technology providers.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

Your use of third-party services may be subject to those providers' own terms and policies.

15. Website Availability and Accuracy

We aim to keep the website available, accurate and up to date, but we do not guarantee that:

The website will always be available or uninterrupted;

The website will be free from errors or technical problems;

All information will always be current; or

The website will be free from viruses or other harmful components.

We may update, modify, suspend or discontinue parts of the website from time to time where reasonably necessary.

Nothing in this section excludes liability that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Mount to Coast will not be liable for indirect, incidental or consequential losses arising from your use of the website.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under the Consumer Protection Act or other applicable legislation.

Nothing in these Terms limits your statutory rights as a consumer.

17. Events Outside Our Reasonable Control

Mount to Coast will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transport disruptions, network failures, government actions, widespread technical failures or other similar events.

Where such an event affects an order or service, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

18. Privacy

Your use of the website and our processing of personal information are governed by our Privacy Policy.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of the website will be subject to the applicable courts and dispute-resolution mechanisms of South Africa, subject to any mandatory rights or protections available to consumers under applicable law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.

The latest version will be published on the Mount to Coast South Africa website and will include the applicable "Last updated" date.

Changes will not retrospectively affect rights or obligations relating to orders already accepted, except where required or permitted by law.

21. Contact Us

If you have any questions about these Terms, please contact:

Mount to Coast South Africa

Email: support@mounttocoastza.co.za

Website: www.mounttocoast.co.za