Shipping policy

1. Delivery

Mount to Coast South Africa currently offers delivery within South Africa.

Orders placed through the Mount to Coast South Africa online store are fulfilled through BobGo, our shipping platform. We use a range of shipping partners and couriers, selected according to the delivery address and available service options.

We currently deliver nationwide within South Africa, subject to courier service availability. We do not offer international delivery or delivery to PO Boxes.

Where a particular delivery service is unavailable for an address, we may contact the customer to arrange an appropriate alternative where reasonably possible.

2. Shipping Fees

A flat shipping fee of R100 applies to all orders placed through the Mount to Coast South Africa online store.

The applicable shipping fee will be clearly displayed at checkout before the customer completes their purchase and will be included in the total amount payable.

3. Order Processing

Orders are processed once payment has been successfully received.

Orders are generally prepared for dispatch within 1–2 business days.

Orders placed on weekends or South African public holidays will generally be processed on the next business day.

During periods of high demand, promotional campaigns, product launches or other exceptional circumstances, processing times may be longer. Where reasonably possible, customers will be informed of significant delays.

4. Delivery Times

Once an order has been dispatched, delivery is estimated to take approximately 3–5 business days, depending on the customer's delivery address and the courier service used.

Delivery timeframes are estimates and may take longer during periods of high demand, public holidays, adverse weather, service disruptions or circumstances outside Mount to Coast's reasonable control.

Where a specific delivery date has been agreed with the customer, Mount to Coast will make reasonable efforts to meet that date.

5. Tracking

Once an order has been dispatched, the customer will receive tracking information where tracking is available.

Customers can use the tracking information provided to monitor the progress of their delivery.

Where a delivery is delayed or a tracking update indicates a problem, Mount to Coast will assist the customer with following up with the relevant delivery partner where appropriate.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Mount to Coast South Africa cannot be held responsible for delays or additional costs resulting directly from an incorrect or incomplete address supplied by the customer.

If an order has not yet been dispatched, customers should contact Mount to Coast South Africa as soon as possible if they need to correct their delivery information. We cannot guarantee that address changes can be made after an order has been dispatched.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the relevant courier may make further delivery attempts or contact the customer to arrange delivery.

Customers are responsible for being reasonably available to receive their delivery or following the courier's instructions for arranging collection or redelivery.

8. Lost, Delayed or Damaged Deliveries

If an order appears to be significantly delayed, lost in transit or delivered in a damaged condition, the customer should contact Mount to Coast South Africa as soon as reasonably possible with their order number and details of the issue.

Mount to Coast South Africa will investigate the matter with the relevant delivery partner and assist the customer with resolving the issue.

Customers should retain relevant packaging and photographic evidence where an order arrives visibly damaged, as this may assist with the investigation.

Nothing in this policy limits or excludes any rights the customer may have under applicable South African consumer-protection law.

9. Risk and Delivery

Mount to Coast South Africa remains responsible for goods during delivery until the customer has accepted delivery in accordance with applicable South African law.

Nothing in this policy limits or excludes any statutory consumer rights relating to delivery, acceptance of goods or the supplier's obligations under applicable law.

10. Delivery Restrictions

Mount to Coast South Africa reserves the right to restrict or decline delivery to locations where delivery cannot reasonably be completed by the available delivery service.

If an order cannot be delivered to the address provided, Mount to Coast South Africa will contact the customer where reasonably possible to arrange an appropriate alternative.

11. Changes to This Policy

Mount to Coast South Africa may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, shipping arrangements or applicable requirements.

The latest version of this policy will be published on the Mount to Coast South Africa website.

12. Contact

For questions regarding an order or delivery, please contact:

Mount to Coast South Africa

Email: support@mounttocoastza.co.za

Website: www.mounttocoast.co.za